Medical Records, Admission and Patient Administration

This department is an essential and efficient department at Amman Hospital. Patient records are accurate, complete and readily available in order to provide quality of medical care.


Efficiency and high quality of service are ensured through:

  • 24 hour service, 7 days a week.
  • Policies and procedures developed by the Medical Records department and approved by medical record committee, regarding proper creation, maintenance, ownership, retention, security and removal of patient medical records.
  • Monitor the implementation of policies and procedures of admission transfer and discharge process.
  • Organized patient charts filed systematically under medical record numbers for efficient data access.
  • Standardized forms for inpatient charts created by the Medical Records Committee.
  • Inpatient charts with clearly marked section dividers.
  • Reception- All reception employees trained on how to greet people and how to assist and interact with patients and visitors in a professional manner with particular attention to customer care.


Materials Management

As a vital part of Amman Hospital, Materials Management is very busy, efficiently providing Amman Hospital with supplies, equipment and medications. The department is responsible for purchasing, receiving, storing and distributing all medical and non-medical supplies as needed by the employees, to allow the hospital to run smoothly. The department must do so with cost effectiveness organization and full accountability for all items bought, stored and distributed.

Biomedical Engineering

The goal of Biomedical Engineering at Amman Hospital to ensure safety and efficiency by:
  • Overseeing all assessment, maintenance and repair of medical equipment, thereby reducing cost and machine downtime for more efficient hospital services.
  • Monitoring alert notices, hazard calls and recalls.
  • Investigating and reporting all equipment failures and user errors.
  • Running a medical equipment orientation and education program.
  • In coordination with manufacturers, fro in-house maintenance and repair of all equipment at the hospital.

Safety and Environmental Health

Hospital wide safety is the responsibility of the Safety office; the purpose of the office is to assure a safe environment fro patients, employees, medical staff, visitors, and other customers of Amman Hospital.
Main Activities of the Office:
  • Work as a team with Amman Hospital employees to implement safety procedures
  • Establish a well built infrastructure for securing a safe and healthy environment for patients, workers and visitors
  • Improve employee awareness in safety, fire and environmental health issues for visitors, employees and patients
  • Set policies and procedure to control safety and environmental issues in the hospital
  • Assure proper management of hazardous materials
  • Audit implementation of safety plans
  • Organize mock incidents and evacuation
  • Assure maintenance of equipment used within the hospital
  • Gather data and analyze medical waste quantities
  • Investigate and analyze incidents occurring within the hospital
  • Prepare periodic reports regarding safety and environmental health status

Patients Services

Services provided consolidate all non-medical patient care services comprised of the following sections.
  • Housekeeping- Well trained housekeeping members with new equipment and appropriate cleaning and disinfecting materials keep the environment clean and safe for patients, visitors and employees.
  • Phones- New phones and switchboards and well trained operators answer calls and assist callers. A dect phone service and paging system is in use by hospital employees.
  • Reception- All reception employees trained on how to greet people and how to assist and interact with patients and visitors in a professional manner with particular attention to customer care.
  • Laundry.